Frequently Asked Questions

The 9200 Group allows a cat or dog in our single-family homes and duplexes, with a maximum of 2 pets per household.

Rent is always due on the 1st of each month. If the 1st falls on a weekend or a legal holiday, you may submit your payment on the next open business day without penalty. We also accept cash, check, or money orders and ask that this is dropped off in the dropbox at 9838 Manchester Rd. St. Louis, MO 63119.

Whenever you submit a payment in person, we always ask that your name, address, and what you are paying (i.e., August rent, late fee, security deposit) are listed on the payment.

You can also pay by credit or debit card (there are fees included) or electronic check, as well as set up automatic payments through your tenant portal. For any questions regarding your rent payment, please contact us at [email protected].

9200 Group allows subletting. We only allow up to 50% of residents on a contract to do a sublease. There is a maximum of two (2) subleases per leasing term. Unfortunately, we do not assist with locating sublets. Please contact our team at [email protected] if you have any questions or concerns regarding subletting.

All maintenance requests need to be submitted through your tenant portal (AppFolio). Maintenance requests are handled in the order in which they are received. Requests that pose a health and safety risk are priority, and everything else is handled as they are entered in the queue. Our Maintenance Team will follow-up through the submitted request for scheduling.

If you have a maintenance emergency, please call the emergency maintenance number at: 314-528-9200

Two weeks prior to move-in, you will receive an email detailing what needs to be done prior to move-in, what your move-in day will look like, and additional information to set you up for success with your move.

Properties with keypad locks will receive the access code on the scheduled move-in date.

If you are unable to coordinate your move-in on the date and time listed in your email, please email us at [email protected]. Please see the Move-in Page for additional information.

We want to make sure that you and any individuals who travel on your property are safe! Please make sure you are constantly clearing snow for your safety and the safety of others. Information regarding responsibility of snow removal is outlined within the lease agreement. 

Some of our properties have central air, and some don’t. If your property doesn’t have central air, feel free to get window air conditioning units. These are relatively inexpensive and easy to install. To properly install the window air conditioner, it is important to remove the screen and expand the wings to close the gaps on each side.

Renters insurance protects your individual liability and the belongings at your property. 9200 Group does require renter’s insurance for every property. Tenants will be responsible for uploading proof of a renter’s insurance policy before the time of move in. Our tenant portal system (AppFolio) offers a renter's insurance policy if that is something you are interested in pursuing.

45 days before you move out, you will receive a move-out informational email that includes two links. One link is for your formal forwarding address through the USPS, and the other will send your forwarding address to [email protected].

Security Deposits are refunded within 30 days of your official move-out date and mailed to the forwarding address that you provided in the required link. If we do not receive your forwarding address, the deposit will stay at our office. You will need to coordinate with our team to pick it up, and be ready to present a valid ID.

When we process your deposit, our team reviews photos after your move-out to ensure you are charged correctly for any damages (if necessary). We also prorate any unpaid utility bills and review your ledger for any outstanding balances. Once this is completed, we mail out your deposit with an itemized list of charges. We try to be as fair as possible to make sure you get the most out of your refund!

If you have any questions regarding your security deposit refund, please contact us at [email protected].

45 days prior to move-out, you will receive an email detailing the move-out process. This will explain how to turn in your keys, how to submit a formal forwarding address, your exact move-out date and time, and how to leave your property. Keep an eye on your email for your move-out notice. Please contact us at [email protected] if you have any questions.

45 days before you move out, you will receive a move-out verification email from us. This email will explain which utilities should be changed (i.e., Ameren, Spire). These utilities should be switched out of your name effective on your lease end date, which can be found in your standard lease agreement. Please contact us at [email protected] if you have any questions.

You will receive a move-in informational email two weeks prior to your lease start date. Before you move in, you will need to submit a Utility Change Checklist and schedule your rent to be paid on the first of each month through your tenant portal. We will provide a link to your Inventory Checklist as well as any other pertinent information regarding your move-in. If you have any questions, please email us at [email protected]. 

We start our leasing process with a tour! After touring the properties, we simply ask for a confirmation email stating what property you are confirming. We will send over the application; you will only have 24-hours from the time you receive the application to fill it out. Upon confirmation, you will have 7-days to pay all fees (security deposit, cleaning fee, etc.) and set up a virtual lease signing with us. If you have any questions, please feel free to reach out to us at [email protected].

If you get locked out of your property during business hours, contact Darren at 314-528-9200. There is a fee for having our maintenance team unlock your unit, which will be directly applied to your tenant portal. If you have any questions, please feel free to reach out to us at [email protected]. 

If you get locked out of your property outside of business hours, you will need to call a locksmith at your own expense.